# Preview link I sent my client stopped working after a day

Asked by Matt Corrigan on 2025-08-07. Tags: preview, workflow, collaboration.

I shared a preview link for a new homepage experience with a client on
Monday for approval. They opened it on Wednesday and got nothing, just the
regular site with default content. The same link worked fine when I tested
it right after generating it.

Is there an expiry on these links? And if so, what is the recommended
workflow for client approvals that take a few days, generate a new link each
time or is there something more durable I should be using.

## 1 answer

### Accepted answer from sofia.lund (2025-08-07)

Preview links are valid for 24 hours, which is exactly the window you
described. Nothing is broken, the token just expired between Monday and
Wednesday.

The workflow that works for us with slow-approving clients:

1. Generate a fresh link from the experience or experiment editor right
   before you expect the client to look. They are shareable, so regenerate
   and resend, it takes seconds.
2. Tell the client to check the preview widget in the bottom-right corner
   of the page. It shows exactly which experience, experiment, audience,
   variant, and locale they are previewing, which doubles as proof they
   are looking at the right thing (clients love a screenshot of that
   widget in the approval email).

Two gotchas that produce the same "just the default site" symptom, worth
ruling out: the domain being previewed has to be in your trusted origins,
and the slot version integrated in your code has to match the version
being previewed. If a fresh link still shows defaults, check those two.

#### Reply from Matt Corrigan (2025-08-08)

Regenerated the link and the client approved this morning. The widget
screenshot tip is going straight into our process, thanks.