# Target engaged sessions with no order yet, is this the right query?

Asked by jonah_r on 2024-11-13. Tags: cql, audiences, session.

We see a segment of visitors who browse for 6-8 minutes, view a handful of
products, and leave without buying. I want to nudge them with an incentive
before they bounce. My draft:

```cql
session's duration > 300 and session's stats' orders is 0
```

Two questions. Is duration in seconds, or do I need some unit? And do the
session counters like orders update live during the visit or only after the
session closes? If they lag, the whole audience is pointless for what I want
to do with it.

## 1 answer

### Accepted answer from Felipe Arruda (2024-11-13)

Durations are first-class in CQL, so skip the raw seconds and write the unit:

```cql
session's duration > 5 minutes and session's stats' orders is 0
```

Much harder to misread in six months than a bare 300.

The counters update in real time as events come in, audiences are evaluated
per interaction, so a visitor enters this audience mid-session the moment they
cross 5 minutes without an order. That is exactly what you want for an
exit-intent style nudge.

Related bits you may want for tuning:

- `session's stats' pageviews > 3` if duration alone catches people idling on
  one tab
- `session is starting` targets the very first interaction, the opposite end
  of the spectrum
- session also exposes start, end, landingPage, and referrer if you want to
  limit the nudge to certain entry points